Service agreement (PDF File)：

http://www.pericles.net/download/info/Service_Agreement_policy.pdf (English)
http://www.pericles.net/download/info/Service_Agreement_policyC.pdf (Chinese)

A. Service charge

1. Standard maintenance service plan 

Retail and catering businesses, including software and hardware, charge an annual fee of HK $1500 per year. Hardware factory maintenance for 1 year, including free door-to-door service for the first year. Thereafter, maintenance customers only provide telephone and online remote control computer support. If on-site service is required, it will be charged on a per visit basis$ 750 / time)  

Free testing and maintenance services, excluding parts, customers need to send their own hardware to our company for maintenance.

2. Special maintenance service plan 

The annual fee is HK $3000 / year. The services include: telephone and online remote control computer support. If the telephone and online remote control computer can not solve the problem, door-to-door inspection will be arranged, no limit to the number of times. In addition, the same store location, other additional extension, special maintenance service only half price, charge $1500 / set / year.

3. For software maintenance service, 15% of the original price or at least HK $1500 annual fee will be charged.

4. Cloud database deposit, charge $50 – $150 per month by usage (1GB to 3gb). Charge $600 to $1800 per year.

Non maintenance customers need to pay a regular price of $1800 / year for cloud database storage (1-3gb). If the database usage time exceeds 20 minutes / day or the database capacity is greater than 3gb, they need to upgrade to a monthly plan of $2500 / month

5. Web pages and website deposit, enterprise $150 per month(< 3GB Database) Annual fee of $1800

6. Other single visit, $750 / visit and non maintenance customers

For non-warranty customers, the database storage fee is $1,800/year (less than 3GB) If you need phone and remote computer support, $750 per transaction (prepayment required)
If you need on-site service, $750/ hour, the minimum charge is 2 hours, a total of $1,500 (prepayment required)

7. An administrative fee of $300 and a database service fee of $1800 will be charged for overdue renewal

A. System maintenance service for non renewed customers:

(1) [POS-ONSITE-NON] on-site service or technical support, HK$750 per hour, at least 2 hours.
(Customers need to deposit money first, and the company will send personnel to the door after confirmation.) )
(2) [OVERDUE-FEE] For customers whose policy has expired, we will charge an administrative fee of HK$300.
(3) Customers whose [RE-ACTIVATION] maintenance service has been discontinued, if they need to restart the maintenance, they will be charged an account restart fee of HK$1,800.00 and the first inspection.

*** In order to avoid the delay of system support caused by this, it is recommended that customers continue to participate in the annual insurance plan provided by our company after the maintenance period, so that we can provide fast and perfect service to your company.
*** The company tries to provide earlier and faster maintenance service, but the door-to-door time may be delayed due to the situation. No 100% guarantee.